Refund policy

Refund & Returns Policy

At SALTY MAFIA, every piece is made in limited numbers using solid 925 sterling silver. Please choose carefully before placing your order, as we do not offer refunds for change of mind.

This policy does not limit or replace any rights you may have under Australian Consumer Law.

Change of Mind

We do not offer refunds, returns, or exchanges for change of mind.

This includes, but is not limited to:

  • Choosing the wrong size

  • Deciding you no longer want the item

  • Finding another product you prefer

  • Ordering by mistake

  • Change in personal preference after receiving the item

Please check your size and order details carefully before completing your purchase.

Return Condition

If a return is approved, the item must be returned in perfect, unused, brand-new condition.

Returned items must:

  • Be unworn and unused

  • Have no scratches, marks, dents, tarnishing, or signs of wear

  • Be returned with all original packaging

  • Be safely packaged to prevent damage during return shipping

We reserve the right to refuse any return that is not received in new, resaleable condition.

Damaged or Faulty Items

If your item arrives damaged or you believe there is a fault with the product, please contact us as soon as possible with your order number and clear photos of the issue.

Once reviewed, if the item is confirmed to be damaged or faulty, we may offer a replacement, repair, or other remedy depending on the issue and your rights under Australian Consumer Law.

Where a replacement is approved, the original item must be returned before a replacement is sent out.

Return Shipping

Customers are responsible for safely returning items to us.

For change-of-mind, sizing, or preference-based returns, return shipping costs are the responsibility of the customer and will not be refunded.

For damaged or faulty products, the customer may be required to return the item for assessment. If the item is confirmed to have a fault or damage covered under Australian Consumer Law, reasonable return shipping costs may be reimbursed. Please keep your postage receipt.

We are not responsible for returns that are lost, delayed, or damaged in transit. We strongly recommend using tracked shipping.

Replacements

If a replacement is approved, we will send out the replacement once the returned item has been received and assessed.

Replacement items are subject to availability. As many SALTY MAFIA pieces are limited and may not be restocked, an exact replacement may not always be available. If this happens, we will contact you to discuss the available options.

Final Sale & Limited Pieces

Due to the limited nature of our pieces, some items may sell out and may not be reproduced.

Final sale items are not eligible for change-of-mind returns, refunds, or exchanges. This does not affect your rights under Australian Consumer Law if the item is faulty, damaged, or not as described.

How to Start a Return

To request a return assessment, please contact us with:

  • Your order number

  • Your full name

  • Photos of the item

  • A clear explanation of the issue

Do not send any items back without contacting us first. Returns sent without approval may not be accepted.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

If a product has a major problem, you may be entitled to a refund, replacement, or repair. If the problem is minor, we may choose to repair, replace, or otherwise resolve the issue within a reasonable time.