Shipping Policy

Last updated: 13 August 2026

At SALTY MAFIA, we ship orders Australia-wide from Australia. Once your order is packed and on the way, you’ll receive tracking details so you can follow it from us to your door.

Australian Shipping

We currently offer:

Standard Shipping — FREE
Free standard shipping is included on all Australian orders.

Express Shipping — Available at Checkout
Express shipping is available for an additional fee calculated and displayed at checkout.

Shipping times are estimates only and may vary depending on your location, carrier delays, public holidays and other circumstances outside of our control.

Choosing Express Shipping speeds up the delivery service used once your order has been dispatched. It does not change our order processing time.

Order Processing

Orders are generally processed and dispatched within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next available business day.

During launches, promotions or periods of unusually high order volume, processing may take slightly longer.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information.

Please allow some time after receiving your dispatch confirmation for tracking information to update within the carrier’s system.

Size Exchanges & Return Shipping

If you need to exchange an item for a different size, please contact SALTY MAFIA before sending your item back.

Customers are responsible for the cost of return shipping when sending an item back to us for a size exchange.

Items returned for a size exchange must be:

• Unworn and unused

• In original condition

• Returned with the original packaging

• Free from scratches, damage or signs of wear

We recommend using a tracked shipping service when returning your item. SALTY MAFIA is not responsible for return parcels that are lost or damaged in transit.

Size exchanges are subject to availability. As many SALTY MAFIA pieces are produced in limited quantities, we cannot guarantee that your preferred replacement size will still be available when your return is received.

If the requested size is unavailable, we will contact you to discuss the available options.

Incorrect Shipping Addresses

Customers are responsible for ensuring the shipping address entered at checkout is correct.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee changes can be made once an order has been processed or shipped.

SALTY MAFIA is not responsible for orders delivered to an incorrect address supplied by the customer.

If a parcel is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order is resent.

Authority to Leave & Safe Drop

Depending on the shipping carrier and delivery location, your parcel may be left in a safe location when nobody is available to receive it.

Once a parcel has been confirmed as successfully delivered by the carrier, responsibility for the parcel passes to the recipient.

If you believe your parcel has been incorrectly marked as delivered, contact us and we will assist you in investigating the delivery with the carrier.

Delayed Parcels

Occasionally, deliveries may be delayed due to circumstances outside of our control, including carrier network delays, severe weather, peak delivery periods or public holidays.

Estimated delivery dates are not guaranteed.

If your tracking has not updated for an unusual period of time, contact us and we will help investigate the shipment.

Lost Parcels

If your parcel appears to have been lost in transit, please contact us so we can lodge an enquiry with the shipping carrier.

A parcel must be confirmed as lost by the carrier before a replacement or other resolution can be provided.

We will work with you and the carrier to reach an appropriate resolution.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible after delivery and include:

• Your order number

• Photos of the packaging

• Photos of the damaged item

• A brief description of the issue

We will review the issue and arrange an appropriate resolution where applicable.

Returned to Sender

If a parcel is returned to SALTY MAFIA because it was:

• Unclaimed

• Refused

• Addressed incorrectly

• Unable to be delivered due to information provided at checkout

we will contact you once the parcel has been returned to us.

If you would like the order resent, additional shipping charges may apply.

Changes or Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing it.

Because we aim to dispatch orders quickly, we cannot guarantee that an order can be changed or cancelled once processing has begun.

International Shipping

At this time, SALTY MAFIA ships within Australia only.

Contact

If you have any questions about your order or delivery, contact SALTY MAFIA through the contact details provided on our website.

Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.